GENERAL TERMS AND CONDITIONS

Travel Required Documents:

 

  • Validated Passport/Identity Card to prove minimum required age, 18 years and over.

  • Updated Health Card (due to COVID19 this is NOT OPTIONAL anymore).

  • Completed Personal Information Document (provided after booking is confirmed).

  • Signed Travel Risk Acknowledgment/Liability Waiver Document (provided after booking is confirmed).

  • Owned Personal Travel Insurance (optional). AMAZON EXPEDITIONERS assumes no financial responsibility for medical expenses or eventual evacuations that may occur during or after the execution of any of its jungle expeditions and survival training courses caused by Mother Nature.


 

Our Services:

 

  • AMAZON EXPEDITIONERS is an independent travel adventure operator company, organizer and direct executor of its own jungle adventure trips,   "Who Does Not Work in Alliance With Any Other Operator Or External Travel Agencies To Provide Access To Its Expeditions".

 

  • AMAZON EXPEDITIONERS organizes and directs nomadic adventure expeditions, Amazonian indigenous survival training and educational retreats with master plants and other medicinal plants of popular use in the Peruvian Amazon, only in Amazonian territories with extremely low or no tourist presence. During explorations in remote jungle areas, participants will sleep in their own provided military tactical tents, tents available to accommodate a solo traveler, and tents to accommodate 2 travelers per tent. The nights will also be spent in traditional houses of native people while our exploration team and participants cross the Amazon.

 

  • AMAZON EXPEDITIONERS possesses its own base of operations in the middle of the Amazon, a jungle house located inside the Tamshiyacu-Tahuayo Regional Conservation Area, where visitors in transit conducting expeditions such as the AMAZON CROSSING EXPEDITIONS, and the AMAZON MASTER PLANTS JOURNEY on programs of five, six, seven, and 8 days long, normally spend few nights inside rustic looking  jungle cabins (these cabins are basic and very typical from the region, well constructed and clean).  

 

  • AMAZON EXPEDITIONERS does not promote luxury adventure trips. The specialized campaign equipment provided to each participant and the experienced exploratory team assigned to each group will be the best support tool that each adventurer will receive to help and motivate them to complete their journey while crossing the Amazon jungle.

  • Programs and activities may vary, and will be adjusted depending on seasons, weather conditions and their effect on water level of the rivers throughout the region.

 

  • Our meals are not the typical tourist food, for the most part, we will be providing the typical Amazonian local food and it is food that lasts in the heat and humidity of the tropical rain forest.  Basically, we will supplement our meals with a variety of fresh fruits and vegetables, along with fresh meats such as fish, chicken and beef for the first 2 days of our expeditions. Starting Day 3 with beans/lentils/peas/starches since fresh fruits, vegetables and meats cannot be kept cool for a long time in a hot environment. We will also supply our diets with canned fruits, and a variety of previously smoked fixed meats and fresh fish from our daily fishing trips to complement longer expeditions. We will try our best to offer special diets, such as vegetarian, vegan or any kind of diet by request. Please keep in mind that as we are crossing certain indigenous villages, we will financially contribute with the friendly local inhabitants of the area, buying their supplies to re-enforce our supplies. Last but not least, your AMAZON EXPEDITIONERS exploratory team assigned to your group, will be also carrying with them Military Rations (MRE - Meal Ready to Eat) to use them depending on the  circumstances/emergencies, if applicable.

 

  • Air transport used for expeditions such as the ones destined to the Matses Territory and to Sierra del Divisor are subject to pre-established dates by the local military aircraft. However, according to weather conditions, flights may be delayed. Although situations like this are very rare to happen, we still encourage travelers to be ready for the worst anyways by opting to purchase flexible plane tickets to and from Iquitos if you have in mind considering exploring these particular Tribal Territories.  

 

  • AMAZON EXPEDITIONERS does not assume any responsibility in case the start or return of your expedition or jungle training is delayed due to situations beyond the control of the company, like bad inclement weather and as a result, expeditions are delayed or you lose your return flight. To help you prevent this, we recommend to be in Iquitos at least one day before the commencement of your expedition and minimum one full day after the end.

 

  • In case a traveler or part of the group voluntarily decides to return before the conclusion of the expedition or training course, he/she will not receive any reimbursement from AMAZON EXPEDITIONERS and the traveler(s) must also pay the cost of transport back to Iquitos. Keep in mind that we are not taking a walk in a zoo or amusement park, most of our far away destinations have been meticulously and already chronologically arranged for their successful completion (ground transportation, hydroplanes, boats, gas, food, personnel, etc.). Unless we are experiencing a serious emergency.

 

  • AMAZON EXPEDITIONERS does not provide any health or life insurance.  Again it is suggested that every participant purchase his or her own insurances. AMAZON EXPEDITIONERS will not assume any financial responsibility for medical or evacuation expenses it may have to incur in.

 

  • Our operations office in Iquitos will remain periodically open and closed most of the time throughout the whole day, since we normally work by bookings in advance, and due to the nature of our job which demands us to be hands on in the jungle. If you did not arrange a meeting and/or you wish to contact us personally in Iquitos, you must write us to info@amazonexpeditioners.com, call us, or send us a WhatsApp text to the following customer service mobile number: +51 999 116 499 (Spanish or English).


 

How to Join Us:

 

Two options: 

  • The first modality will be through already pre-established expeditions published on our website, designated for travelers who want to share their experiences with other travelers in the same group. To view the pre-scheduled list of these expeditions visit our page called JOIN A GROUP ON PRE-SCHEDULED DATES.

  • ​The second modality will be through expeditions of personal request with your specific dates. To view the list of these available expeditions visit our page called REQUEST YOUR OWN EXPEDITION AND DATES. Here you can send us a detailed inquiry letting us know you'll like to keep this as a PRIVATE EXPEDITION or that you're open to welcome other travelers on your travel dates. You can authorize us to publish your expedition and dates, and we’ll start inviting others to join your group using our social media accounts.


 

Booking Policy:

 

  • AMAZON EXPEDITIONERS will only allow a maximum limit of 6 participants and a minimum of 2 participants per group. All this with the purpose of maintaining the best quality experience during our jungle explorations. We truly believe that 6 or less fits that criteria.

  • When a formal decision is made via email or via WhatsApp chat to proceed with the booking of your expedition, you will receive a link to proceed with a 50% reservation payment to secure your seat.

  • Travelers REQUESTING THEIR OWN EXPEDITIONS AND DATES can request to proceed with payments as soon as they are ready, your payments are due minimum 60 days before the commencement of your expedition, the earlier the better.

  • Travelers proceeding to JOIN A GROUP ON EXPEDITIONS WITH PRE-SCHEDULED DATES payments to guarantee your seat will be requested as soon as your group: #1 reaches the total number of 2 signed up participants, #2 three months before the beginning date of your expedition, or #3 the earliest you think you are ready to pay, whichever comes first. Now, once the 50% payment of your reservation is formally made when joining groups, there is no going back since a decision of abandoning your group will not only affect us as organizers, but it will also affect other travelers who have already promised to travel with you in your selected group, you will basically lose your 50% reservation payment.

 

  • No expeditions seats are guaranteed unless your 50% reservation payment is received.

 

  • 50% remaining payments must be fully paid before starting your expedition at your arrival to Iquitos.

 

  • Payments can be made ​​with U.S. Dollars or Peruvian soles at the exchange rate indicated the day of your arrival to Iquitos.

 

  • When paying the remaining 50% cost or your expedition, cash payments in US Dollars should be made with new bills: In good conditions, without creases, tears or stains, as banks do not accept damaged bills in Peru.

 

 

Methods of Payment:

We accept payments via PayPal, Credit Cards, Bank Transfer and Western Union.


 

Reservation Payment Authorization Agreement: 

By completing payment cardholder or account holder authorizes the invoiced amount to be charged to their credit card, PayPal account or other accounts, in connection with the transaction and agrees that a charge-back to the referenced credit card, PayPal account or other accounts are strictly prohibited and is not an option for disputing the validity of any charge in connection with this agreement. The cardholder’s, PayPal account holder's, and other accounts used for the reservation payment transaction sole remedy with respect to any dispute shall be pursuant to the terms and conditions set forth in the agreement between the payee and AMAZON EXPEDITIONERS. The payee further agrees to indemnify and reimburse AMAZON EXPEDITIONERS promptly for the full authorization amount referenced in the event they engage in any and all efforts to charge-back the referenced credit card, PayPal account or other accounts utilized.


 

Cancellation Policy:

Cancellation by AMAZON EXPEDITIONERS:

If an expedition is canceled by AMAZON EXPEDITIONERS, because of extraordinary weather conditions, all payments paid to AMAZON EXPEDITIONERS by the traveler will be refunded in full. AMAZON EXPEDITIONERS accepts NO responsibility for any other expenses incurred in the preparing of the customers' trip, including non-AMAZON EXPEDITIONERS refundable airline tickets or hotel accommodations..

Cancellations by Traveler:

All booking deposits made to AMAZON EXPEDITIONERS, are only refundable if cancellations are made within 24 hours from the time booking was confirmed. All cancellations transaction costs will not be assumed by AMAZON EXPEDITIONERS.


 

Liability:

Liability for services not provided, due to the negligence of AMAZON EXPEDITIONERS, and or its employees, is limited to the real cost of the omitted services and excludes all resulting indirect costs and consequences. In the event of the above, AMAZON EXPEDITIONERS will make its best effort to provide alternative arrangements at the same cost, subject to availability. AMAZON EXPEDITIONERS, is not liable for losses, material or physical damage, illness, allergies, and delays or other inconveniences caused by natural events or by third parties.


 

Responsibilities & Obligations:

AMAZON EXPEDITIONERS is responsible for providing all the services and accommodations exactly as advertised. In case of natural disasters, severe weather or any other acts of nature, AMAZON EXPEDITIONERS, is not responsible for the services not provided. We maintain the right to change and/or re-schedule services that we deem appropriate or necessary. If for any reason the transportation chosen by the passenger (bus, flight, train, etc.) does not arrive at destiny at the date and hour programmed to start the expedition or program, AMAZON EXPEDITIONERS, denies all responsibility for not providing the expedition or package services. These services will not be reprogrammed. AMAZON EXPEDITIONERS will provide services only from the portion considered after the arrival of passengers. The portion of the program lost, for this reason, is not refundable. AMAZON EXPEDITIONERS is not responsible for loss, damage or injury related to services or accommodations provided by third parties. We reserve the right to make changes in any program in the event it becomes necessary to ensure the safety, comfort or well being of the traveler. Such a change will be made without penalty.


 

Final Clausula:

When carrying it out any vacation program through our company AMAZON EXPEDITIONERS, all our clients automatically declare to know and to accept the terms & conditions published on our website, and on a provided document via email, and in no case, will be able to allege ignorance.

Last Updated on October 2020.

CALLE CALVO DE ARAUJO 675, IQUITOS - LORETO, PERU - SOUTH AMERICA
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Copyright © 2020 AMAZON EXPEDITIONERS | All Rights Reserved

 

TERMS AND CONDITIONS